Payment Policy
You can pay for your order with a credit card, check, money order or purchase order. Credit card orders will be processed immediately. If you pay by check or money order, we must receive and clear your check before processing your order, unless you have an existing approved billing account. Purchase Orders (POs) must be signed and faxed to us (405) 392-4366 before order processing can begin. 

Customer Service Policy
We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. If you do not like your items, we will gladly exchange them for any other trophy or award in our selection and either refund or charge you the difference.If you decide to cancel your order, please contact us immediately or return the items if they have already been shipped. A refund will be issued, less a small restocking fee. All returns and exchanges must take place within 30 days of receipt of your orderAll exchanges and refunds must take place within 30 days of receipt of products.

Communication Policy
We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.

Sales Tax Policy
The appropriate sales tax for you location is collected on orders sent to addresses within the State of Oklahoma.